Bespoke Support Services
Hands & Eyes Services
We offer Hands & Eyes services for precise on-site support bespoke to the operational needs of datacenters. This service ensures equipment is maintained and adjusted as required without the need for direct client intervention, Core capabilities include:
Visual & Physical Inspections
Identifying hardware issues, verifying connections, and ensuring proper configurations.
Incident Validation
Providing real-time updates through visual documentation or detailed reporting to ensure transparency and accuracy.
Component Handling
Replacing faulty hardware or installing upgrades according to defined instructions.
Cable Management & Power Cycling
Resolving connectivity and power-related issues with minimal disruption.
Remote Support & Monitoring
Our Remote Support services ensure uninterrupted performance through continuous oversight and immediate troubleshooting.
01.
24/7 Monitoring
Comprehensive surveillance of systems to detect anomalies and prevent failures.
02.
Real-Time Diagnostics
Swift analysis and resolution of network, software, or configuration issues.
03.
Incident Escalation
Collaborating with technical teams to resolve complex challenges efficiently.
04.
Configuration Guidance
Assisting with adjustments to maintain security, performance, and operational stability.
Smart Hands
Rack and Stack:
Precise Installation and Commissioning
Ensuring secure and efficient installation of servers, switches, and storage devices with proper weight distribution, airflow optimization, and cable management for easy maintenance.
Network Setup and Maintenance
Patch and Firmware Management
Keeping systems secure and up-to-date by applying OS patches, firmware updates, and security fixes with minimal downtime and rollback plans in place.
